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About the Special Cash Payments

*Information below is current as of September 11, 2020.

Last updated date: 2020/9/11

Application acceptance has ended.

Residents who have applied but not yet received the Special Cash Payment

• Residents who applied by the September 10 deadline (mail-in applications postmarked by Thursday, September 10, 2020) either by post or online can receive the Special Cash Benefit.
• Bank transfer requests will take about two weeks to be completed for applications that correctly include all of the correct required documents and that contain no errors on the form. Applications that require additional confirmation may cause the bank transfer to be delayed.
• If any application information needs to be confirmed or if additional documents are needed, you will be contacted by phone or mail.

Look up the status of an application

Look up the status of a Special Cash Payments application

Use the 13-digit code under the barcode where the recipient' s name and address is printed on the on the mail-in application, or the number issued when you applied for the Special Cash Payment online to check the status of your application here. (the outside site)

  • A postcard will be sent out some time to notify applicants that the bank transfer has been completed. Applicants in a hurry to confirm the transfer can do so by updating the record in their bankbook or checking their account balance themselves. (The payment will appear as being sent from "yokohamateigakukyufu".)

  • Staff at the Yokohama Special Cash Payments Center, financial institutions, the City Hall and Ward Administration Offices are unable to answer questions related to the bank transfer date or the status of individual applications.

Residents who received a request to confirm application information (yellow-green envelope)

If you have received a written request to confirm the content of your application, please review the document and return the forms as soon as possible. If you do not complete and return the form, you will not be able to receive the Special Cash Payment.
*Many applicants have made errors on the confirmation forms. Please read and check the requested documents very carefully before submitting them.

Contact the Yokohama Special Cash Payments Call Center

Phone number (via Navi-Dial): 0570-045592 (Note that the "045" area code is not needed in front of "0570".Many residents have called the wrong number.)
*If you cannot connect, please wait a little while before you dial again. We apologize for any inconvenience. (No calling charges will be assessed until the automated voice guidance about the rate per minute ends.)
*In some cases, the call may be cut off before connecting to an operator. This is a measure to ensure that if the phone lines are congested and the system cannot properly connect your call to an operator, the call is disconnected to prevent you from being billed for any calling charges. We appreciate your understanding.
*Starting June 25, calling charges will cost the same as local calls.
*Hours: 9 a.m. to 5 p.m. (from September 1 through 10, operators will be available from 9 a.m. to 8 p.m., including weekends.)
*Fax number: 045-681-8379 (Residents with hearing disabilities may inquire by fax. Do not send applications to this number.)
*Consultation also available in English and Chinese.
●Multilingual guidance: 045-211-6573
*Hours: 10 a.m. to 4:30 p.m. on weekdays (10 a.m. to 12:30 p.m. on the 2nd and 4th Saturday of the month)
*Available in Korean, Vietnamese, Nepalese, Portuguese, Spanish, and Tagalog
*For information about the Special Cash Payments in easy Japanese, see this page.

Frequently Asked Questions

Find answers to frequently asked questions here.(machine translation) (the outside site)

About the Special Cash Payments

Send your application by September 10, 2020 (sent by this date).
If you have questions, please call.

●For English or Chinese,
Call 0570-045592 (between 9 a.m. and 5 p.m. on weekdays)

●For Korean, Nepalese, Vietnamese, Spanish, Portuguese, and Tagalog,
Call 045-211-6573 (between 10 a.m. and 4:30 p.m. on Mon-Fri, or 10 a.m. and 12:30 p.m. on the second or fourth Saturdays)

Application response status

Number of bank transfers
DateReceived applicationsApplication %Completed paymentsPayment %
Mail-in (transfers started June 9)Online (transfers started May 28)Total
August 31≈ 1,688,000≈99,000≈1,787,000≈98%≈ 1,766,000≈97%

*The number of bank transfers above are estimated figures.
*"Application %" is calculated by dividing the number of received applications by the estimated number of 1.82 million households (with eligible recipients).
*"% payments made" is calculated by dividing the number of completed bank transfers by the estimated of 1.82 million households (with eligible recipients).

Guide to the Special Cash Payments

Information from the Ministry of Internal Affairs and Communication

The Ministry of Internal Affairs and Communications has established a call center to respond to inquiries regarding the Special Cash Payments Program. For more details, such as a general summary of the program, please contact the call center below. (the outside site)
[Special Cash Payments Call Center]
0120-260020 (toll-free consultation available 9:00 a.m. to 8:00 p.m.)

Beware of scams posing as Special Cash Payments programs!

[Avoid being scammed by fraudulent sites impersonating the national or local government!]
Residents have experienced these kinds of fraud attempts!!!
☎A person on the phone claims to be a member of a new coronavirus disease department of a government agency and says, "We will deliver the Special Cash Benefits application papers to your home," and then attempts to visit you there.

☎ "We will pay the Special Cash Benefit amount to you, so please tell me your bank account number," and tries to find out your bank account information.
If you receive a suspicious call or email about using an ATM or handling fees related to receiving yourSpecial Cash Payment from someone claiming to be from the Ministry of Internal Affairs and Communications, prefectural government, or municipal government, please contact your local police station, or call the dedicated police consultation phone number (#9110).

Representatives of Yokohama City Hall, the Ward Administration Offices of Yokohama, and the Ministry of Internal Affairs and Communications will never do any of the following:

  • Ask you to operate an ATM
  • Ask you to send money to pay handling fees to receive the benefit
  • Send email with a URL to click to apply for the benefit
  • Visit you directly to check or take your cash card

[Beware of scam sites claiming to be government organizations or local city offices!]
Think twice before accessing sites that seem suspicious, such as homepages with hidden domains at the end of the link, and make sure to check the URL of the official website.
"Beware of benefit scams!" pamphlet (PDF: 506KB) (Japanese) produced by the Ministry of Internal Affairs and Communications and the National Police Agency.
"Beware of scams or fraudulent businesses taking advantage of the spread of new coronavirus infections!" pamphlet (PDF: 394KB) (Japanese) produced by the City of Yokohama and the Kanagawa Prefecture Police Department.

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Page ID: 313-072-046

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