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Inquiry by email

Last update date September 13, 2019

Inquiry by email may have time for answer (Saturdays, Sundays and holidays, New Year holidays become correspondence after next business day.) . You put together, and please confirm "common question Q&A".
In addition, we did not hear by email as business (see below) about contract and procedure has difficult confirmation contractor. Please connect with Water Works Bureau customer Service Center.

Example of business not to be able to accept by email

・Reissue of the delivery notification
・Confirmation (use quantity of water, rate, customer number) of personal information of customer managing in Water Works Bureau
・Contact (we would like from application for Water Works Bureau customer Service Center or Internet page.) of beginning to use, cancellation
・Name change
・Payment consultation of rate
・Issuance of various certificates
・Business of dispatch     nado

About opinion, request about water supply business, please use "suggestion from citizen".

In addition, please transmit to inquiry clearly stating the following. We may not reply question by anonymity.

  • The name (essential)
  • Address (essential)
  • Contact information (essential)
  • Customer number (nine digits of numbers of mention for announcements of inspection of a meter. Example: 12-34-56789)
  • Contents (essential) of inquiry

We manage personal information that we had appropriately and use only for answer to inquiry, correspondence of request matter.
Inquiry mail sending

Inquiry about water supply to Water Works Bureau customer Service Center

Water Works Bureau customer Service Center

Telephone: 045-847-6262 fax: 045-848-4281
※You run, and please be careful not to make any mistake

Inquiry to this page

Water Works Bureau water supply Service Department service promotion section

Telephone: 045-671-3073

Telephone: 045-671-3073

Fax: 045-212-1168

E-Mail address [email protected]

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