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Repair of water supply

Last update date December 28, 2020

Leak of water of water pipe of public road

When water leaks water from road, sorry for your inconvenience, but please call in Water Works Bureau customer Service Center.
In the winter season in particular, freeze happens, and cooperation, please as it is very dangerous.

Repair of water pipe in residential land

Repair company and contact information when water pipe in residential land broke down

Figure of water supply equipment
Water supply equipment illustration owned by customer

It is the road side from water meter

When we can repair in Water Works Bureau about leak of water on the road side from water meter, we undertake construction free. But restoration in residential land becomes principle, customer construction (except simple restoration). Please connect with Water Works Bureau customer Service Center.
In the case of digging, slope, lawn, Ueki where we demolish and there is not restoration or structure (concrete, tile, retaining wall, stone wall, building), we may not repair repair place in Water Works Bureau easily.

It is the faucet side from water meter

As you do not repair in Water Works Bureau about leaks of water from water meter to faucet, with reference to "the list of meter downstream side leak of water repair companies", please ask for repair.
As we close all faucets and have pilot in water meter central part check, and leak of water is possible when pilot turns, with reference to "the meter downstream side leak of water repair company list", please ask for repair including investigation to water supply works shop. 
With repair, permission of owner of water supply equipment and land and house is necessary.

About confirmation of having leak of water or not

Illustration of how to check water leaks
How to check water leaks

There became more use quantity of water, but free, water leak performs confirmation of presence of water leak in Water Works Bureau at the time of worry without knowing how to check (we refer to "how to check water leaks" mentioned above) and water leaks when we cannot confirm leak of water. (attendance of customer is necessary.)

By viewing to still less dig the ground as for the confirmation of having water leak or not save, and do not pinpoint leak of water place. Please ask for investigation to pinpoint leak of water place with reference to "the list of meter downstream side leak of water repair companies" to water supply works shop.
In addition, in the case of apartment houses such as apartments, please connect with owner and manager of building, management company.

※We accept confirmation of having water leak or not by Water Works Bureau in the morning (from 9:00 to 11:00) except Sundays and holidays on weekdays or the afternoon (from 13:30 to 16:00) on Saturday. Time to visit varies according to time when you called.

[indication] Time and the correspondence date and time by Water Works Bureau when you called
When you call by 12:00 on weekdays After the afternoon of the day (from 13:30 to 16:00)
When you call after 12:00 on weekdays After the morning of next business day (from 9:00 to 11:00)

[attention 1] We cannot appoint time to visit.
[attention 2] It may become investigation after the next day depending on the reception desk situation.

When repair of leak of water was completed

If leak of water repair is completed, we may reduce water rate partly.

Travel expenses of the Water Works Bureau staff

We are not having travel expenses such as confirmation of having leak of water or not now.

When it does not stop even if we close faucet

In this case it is thought that it is caused by deterioration of packing.
As structure is complicated as for the packing exchange of faucet (cf. following left illustration) of type to raise or lower general liver steering wheel, and to open and close, with reference to "the lower meter side leak of water repair company list", please consult with water supply works shop.
In addition, packing exchange of faucet (cf. following right illustration) of type to turn steering wheel, and to open and close recommends baimotome meninari, exchange in you by packing with reference to "how to replace packing" in home centers.

When restroom has been clogged up

When restroom has been clogged up, we cannot treat in Water Works Bureau. Please consult with setting, construction supplier of each ward engineering works office (person in charge of sewer) or restroom.

Application for water supply works


Water supply works such as new establishment, remodeling, removal of water supply equipment apply for Yokohama-shi designated water supply equipment construction company.
List of Yokohama-shi designated water supply equipment construction companies]

Inquiry about water supply to Water Works Bureau customer Service Center

Water Works Bureau customer Service Center

Telephone: 045-847-6262 fax: 045-848-4281
※You run, and please be careful not to make any mistake

Inquiry to this page

Water Works Bureau water supply Service Department water supply maintenance section

Telephone: 045-671-3069

Telephone: 045-671-3069

Fax: 045-212-1167

E-Mail address [email protected]

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Page ID: 242-852-339

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