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Please be careful about suspicious individual pretending to be the Water Works Bureau staff

Last update date July 13, 2020

In whole Yokohama-shi, Water Works Bureau says that we receive instructions and request posing as the Water Works Bureau people concerned such as the staff or trust company of Water Works Bureau, and suspicious individual information to visit is put to homes.

We are not doing the following things in Water Works Bureau. Please be careful.
  • Investigation and examination of water such as the plumbing without request
  • Repair and investigation into water pipe in house, request for work price
  • Door-to-door sales, rental, mediation such as water purifiers
  • Request for unpaid water rate by E-mail and announcement of water outage
When there is visit in thing about water supply, you demand the presentation of identification of social position by all means, and please confirm.
In addition, please contact Water Works Bureau customer Service Center without putting in the house when there is doubt, and contract or payment of money being famed immediately.

Water Works Bureau customer Service Center
Telephone: 045-847-6262 fax: 045-848-4281
※You run, and please be careful not to make any mistake

Example 1 "leak of water investigation" and "the plumbing investigation"

There was visit saying "we were asked by Water Works Bureau and came for leak of water investigation of old water pipe.".

In Water Works Bureau, we do not investigate the plumbing without request from customer.
(leak of water investigation by water supply section leak of water Administration Section under the ground and case that we publicized beforehand are excluded)

Example 2 "examination of water"

"It is Water Works Bureau. We said, we came for examination of water and were cooked at home and poured water of faucet into glass, and it was in pinkness (※ 1) when we put there medicine. As "this water is not good, you should put water purifier. Price of water purifier did 400,000-500,000, but it was said, it is 1,900 yen a month when it was lease.

In Water Works Bureau, we do not perform examination of water without request from customer. (case that we publicized beforehand is excluded)
In addition, we do not do door-to-door sales, rental, mediation such as water purifiers.
(※ 1) the reason why tap water became pinkness is that chlorine and medicine for disinfection reacted. It is not abnormality of the quality of the water.

When you have a problem with contract trouble of products and service,
Yokohama-shi consumer life synthesis center
Telephone: 045-845-6666 fax: 045-845-7720

The example 3 "collection of money"

"It is Water Works Bureau. We visited saying we will collect money of water rate in cash and were collected this month.

As a general rule, in Water Works Bureau, we are not doing the rate collection by visit.
When we visit by unpaid tollage, we contact in document (announcements of water supply stop) beforehand.

Example 4 "E-mail"

As "water rate is unpaid, we stop water supply." This E-mail has been sent saying "cut off water supply on a large scale.".

In Water Works Bureau, "request for unpaid water rate" or "announcement of water outage" do not reach by email.

In visit of company

When trust company or contract construction company visit by water meter inspection of a meter or meter exchange, they carry identification card which trust certificate and Water Works Bureau issued.
When there is visit in thing about water supply, you demand the presentation of identification of social position by all means, and please confirm.
If there is doubt and thinks that even a little is, "it is strange", please refer to Water Works Bureau customer Service Center.

Inquiry about water supply to Water Works Bureau customer Service Center

Water Works Bureau customer Service Center

Telephone: 045-847-6262 fax: 045-848-4281
※You run, and please be careful not to make any mistake

Inquiry to this page

Water Works Bureau water supply Service Department service promotion section

Telephone: 045-671-3073

Telephone: 045-671-3073

Fax: 045-212-1168

E-Mail address [email protected]

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