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We carry out "talks" with all of the companies about approaches such as improvement in convenience utilizing AI about Yokohama-shi call center business

As we carried out sounding investigation, we will tell about result.

Last update date March 25, 2020

Summary

 By Yokohama-shi call center business, we examine introduction utilizing AI including chat bot for inquiry for improvement in satisfaction of user.
 As you carry out talks with all of the companies to examine feasibility or technique of function that Yokohama-shi examines and want to arrange condition of company open call for participants planning in 2020, please participate by all means.

Participation in 1 talk reception desk [finished]

You fill out "entry sheet" (style 1) and attach to E-mail, and please submit to the following application within period.

(1) Deadline for application

Friday, February 21, 2020 17:00

(2) Application

City of Yokohama, Civic Affairs Bureau public hearing consultation section E-mail: [email protected]
 Title [talks participation application] ○○ company

Submission [finished] of 2 prior materials

You fill out "prior hearing sheet" (style 2) and attach to E-mail, and please submit to the following address within three days before talks conduct day.
In addition, please submit in conjunction with hearing sheet if there is material to use in the case of talks elsewhere.

Application

City of Yokohama, Civic Affairs Bureau public hearing consultation section E-mail: [email protected]
 Title [talks material submission] ○○ company

Conduct [finished] of 3 talks

(1) Date

From one hour of from Tuesday, February 25, 2020 to Friday, March 6 to around two hours
 ※After the application, we adjust individually.

(2) Place

Yokohama City Hall (we will tell about place individually)

(3) Eligible people

Companies which are available for construction of system utilizing AI such as chat bots

(4) Contents of talks

(1) Function to implement in system utilizing AI such as chat bots
(2) Use of data phase each other with "collection of questions which Q&A is common" in and system utilizing AI such as chat bots
(3) Modi operandi of system utilizing AI such as chat bots
(4) Other ideas (solution to lead to civic convenience, improvement of satisfaction, duties efficiency of Motoichi, expense decrease)
(5) (1)Expense, period when it is necessary on implementing (4) from this
(6) System introduction example by your company

As for the details, please see the following.

4 notice matters

(1) Handling of participation
Current systems construction time is undecided, and the results by talks do not have superiority in the future business.
(2) Expense about talks
Participant companies, please bear expense required for participation in talks.
(3) Public announcement of talks contents
・About conduct result of talks, we announce summary on homepages.
・In public announcement, we confirm contents beforehand in participant companies.
・We do not announce names such as participant companies.

5 conduct results

As for the details, please see the following.

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Inquiry to this page

City of Yokohama, Civic Affairs Bureau public hearing consultation section call center charge

Telephone: 045-671-2117

Telephone: 045-671-2117

Fax: 045-663-3433

E-Mail address [email protected]

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