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About reference when there is complaint for nursery schools and administration corporation

Last update date August 22, 2019

About manager for 1 complaint solution, person in charge of complaint acceptance, third party committee member

About authorization nursery school of Motoichi and small childcare business, we install manager for complaint solution, person in charge of complaint acceptance, third party committee member in each facility for complaint solution.

(1) Manager for complaint solution,
   We publicize structure of complaint solution to users and perform talks with complaint monkey appearance person.
(2) Person in charge of complaint acceptance,
   We accept complaint from user and report to manager for complaint solution and third party committee member and record a series of progress and results.
(3) Third party committee member,
   We secure social nature and objectivity in complaint solution and are installed to promote position of user and appropriate correspondence in consideration for characteristic.
 

About 2 ward offices, inquiry to city hall

When there are case not to be settled with 1 and content that it is hard to talk about with (※ 1) such as nursery schools and administration corporation, please refer to each ward office Children and Families Support Division and city hall Child and Youth Bureau childcare, education administration section. (※ 2)


※1 authorization nursery school, small childcare business, childcare business in office, homey childcare business, Center for Early Childhood Education and Care, kindergarten, child-care facility out of the authorization, Yokohama nersery room
※Consultation by 2 anonymity is possible, too.

Reference
Department nameTelephone
Tsurumi Ward Children and Families Support Division 045-510-1816
Kanagawa Ward Children and Families Support Division 045-411-7157
Nishi Ward Children and Families Support Division 045-320-8472
Naka Ward Children and Families Support Division045-224-8172
Minami Ward Children and Families Support Division045-341-1149
Konan Ward Children and Families Support Division045-847-8498
Hodogaya Ward Children and Families Support Division 045-334-6397
Asahi Ward Children and Families Support Division045-954-6173
Isogo Ward Children and Families Support Division045-750-2435
Kanazawa Ward Children and Families Support Division 045-788-7795
Kohoku Ward Children and Families Support Division045-540-2280
Midori Ward Children and Families Support Division045-930-2331
Aoba Ward Children and Families Support Division045-978-2428
Tsuzuki Ward   Children and Families Support Division045-948-2463
Totsuka Ward Children and Families Support Division 045-866-8467
Sakae Ward Children and Families Support Division 045-894-8463
Izumi Ward Children and Families Support Division045-800-2413
Seya Ward Children and Families Support Division 045-367-5782
Child and Youth Bureau childcare, education administration section 045-671-3564

About 3 or other consultation

We receive complaint from citizen for the welfare health service of Yokohama-shi, and Yokohama-shi welfare adjustment Committee adjusts investigation for service provider (city, ward or company) as neutral fair third-party organization and we aim at solution of complaint and find transparency in the welfare health administration and perform activity to promote improvement of quality of service. (the details, please identify this.)
Consultation method to Yokohama-shi welfare adjustment Committee, please identify this.

Inquiry to this page

Child and Youth Bureau Parenting Support Division childcare, education administration section

Telephone: 045-671-3564

Telephone: 045-671-3564

Fax: 045-664-5479

E-Mail address [email protected]

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Page ID: 789-920-781

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