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About password reset of my number card

Last update date June 30, 2020

[important news]
About Saturday open agency of July 25

On Saturday, July 25, we cannot conduct affairs about my number card (including electronic certificate) and Basic Resident Register card for nationwide system maintenance by local public entity information system mechanism (※).
Person (people who you have my Nanba - card, Basic Resident Register card, and do moving) needing expert skill continuance would like the next agency on another day.
I apologize for the inconvenience, but I would like understanding and cooperation.
※Corporation which carries out my Nanba - system-related systems construction
The details, please identify ward office window open agency nitsuiteogo of second fourth Saturday.

Congestion of window and delay of system are expected by password reset procedure

With start of mainapointo application from July 1, 2020, congestion of ward office Family Registry Division window is expected during until around the beginning of July after July 1. Therefore case that delay of system processing does hatsu ⽣ about ⾏, update and ⼿ continuance to reset password of den ⼦ certificate of my Nanba - card and has to wait at ⻑ time may be finished early at reception desk.
For details, congestion of window and delay of system, please confirm expected saremasuogo by electronic procedure about certificate for my number card.

Online application of special Supplementary Income Payment toward the thought

You have my number card which effective electronic certificate was put on and you can input password of electron certificate (with or less of ... 16 characters more than alphanumeric character six characters) for signature definitely and are for online application of Supplementary Income Payment especially.
As for the which has forgotten, password that person who does not have my number card, electronic certificate lapse, the use of mail application of Supplementary Income Payment, please particularly.

The details about benefit application, please identify page about special Supplementary Income Payment.

About reset of password

Case that has got a wrong case and input of password that have forgotten password that we set to my number card three times (as for five times of electronic certificates for signature) in succession (has been locked), reset of password are necessary.

※Please see page about password change of my number card now when we can input password setting and want to change the password.

Reception counter

We accept reset procedure for password at ward office Family Registry Division window of ward to live.
※By user client software (public personal identification service through the Internet) cannot reset.
※On application of Supplementary Income Payment, it is assumed especially that ward office window is crowded with procedures of reset of my number card which has forgotten password very much. For extended prevention of new coronavirus infectious disease, we have you have the next agency, and the use of mail application of Supplementary Income Payment, please particularly.

When the person goes through the procedure

Necessary thing

  • My number card

When legal representative goes through the procedure (in the case of under, adult ward 15 years old person having my number card which we have locked which has forgotten password)

Necessary thing

  • My number card of the person resetting password
  • Identity verification documents (other than my number card another one point) of the person resetting password
  • Two points of identity verification documents (other than one point of identity verification documents with photograph of the face which public office issued another one point) of legal representative
  • Confirmation documents of the power of attorney
    • Case with person under 15 years: All the family register matter certificate (certificate of family register)
      ※Person with permanent domicile is unnecessary. In addition, it may become omissible when it is legal representative in resident certificate when we can confirm.
    • In the case of ward adult the person: Adult guardianship entry certificate

When any proxy/agent goes through the procedure

We mail document to the person resetting password and, after the application reception desk, confirm new password (document inquiry).
As procedure is not completed on the day of the application, please be careful. For details, please refer to ward office Family Registry Division.

Thing which is necessary at the time of application

  • My number card of the person resetting password
  • Identity verification documents (we do not mind even identity verification documents which does not have photograph of the face) of any proxy/agent

Thing which is necessary at the time of inquiry answer book bringing

  • My number card of the person resetting password
  • One point of identity verification documents (other than my number card another one point) of the person resetting password
  • Two points of identity verification documents (other than one point of identity verification documents with photograph of the face which public office issued another one point) of any proxy/agent
  • Answer book that filled in required items
  • Proxy (there is entry column to answer book)

Others

Identity verification documents which had you show in the case of procedure at window takes copying.
Please note that this copying will keep with application at ward office.

Style, entry example of application

You can go through the procedure smoothly when you have you fill in application beforehand at homes on the next agency.

Entry example of proxy

Reference about my number system

As for the details, please see reference about my number system.

Adobe Acrobat Reader DC (old Adobe Reader) is necessary to open file of Portable Document Format.
Person who does not have can download free of charge from Adobe company.
Get Adobe Acrobat Reader DCTo downloading of Adobe Acrobat Reader DC

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