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Suggestion from citizen

Last update date May 29, 2020

 Please send opinion to Yokohama municipal administration or request. We send opinion or request that had you approach to department in charge of from ward office of ward to live and reflect in municipal administration.
※When we have opinion or request approach to the mayor from all of the groups in writing, please see page of "the mayor petition".

About correspondence to opinions in "civic voice" business

About deferred ⻑ of deadline for answer (2020 5⽉1⽇ ...)

 For will ⾒ which had you approach from all of city ⺠ in Motoichi, we decide to reckon from ⽇ of reception desk ⽇, the following day, and to reply within 14⽇.
 However, it receives official announcement of kinkyujitai* ⾔ due to "new coronavirus infectious disease", and it is necessary to continue ⾏ matsurigoto service that city ⺠⽣ live ni is necessary for under the approaches such as the workplace systems in kansenkaku ⼤ ⽌-proof, and it is the severe situation that replies to city ⺠ individually within 14⽇.
 Therefore, about will ⾒ which had you approach, we need time before answer.
 In addition, with mention to this homepage, we exchange with notification of being late to all of you.
 We cause inconvenience, and there is not ⼤ strange excuse, but would like one of understanding kyo ⼒.

About answer to opinions about "new coronavirus infectious disease"

 We are having many opinions about "new coronavirus infectious disease" approach from citizen's all of you now.
 It is sincere, and it accepts opinions that it had, and it reflects for future duties as much as possible, but it is the difficult situation that replies individually currently.
 Therefore, about thing with many similar opinions, we are released as "common opinion, question" sequentially and change to individual answer to opinions that had you put.

 We understand and would appreciate your understanding.

Summary of "suggestion from citizen"

 "Suggestion from citizen" is public hearing system of Motoichi having opinion to Yokohama municipal administration or request approach.
 Ward office Ward Administration Promotion Division (as for the person living in the suburbs Civic Affairs Bureau public hearing consultation section) of ward where citizen's all of you live performs acceptance.
 As a general rule, we perform answer from department in charge of business of the contents within 14 days from the next day of (※) on acceptance day.
 In addition, we announce the contribution points such as opinions that had you put and answer of Motoichi for that on Motoichi website after having considered personal information protection about thing which Motoichi replied by "document" or "E-mail".
 We manage personal information such as contents, full name, Address, Phone number such as will ⾒ or request which had you approach and e-mail address according to regulations of "the regulations about protection of Yokohama-shi personal information" appropriately.
※For more information about deadline for standard of acceptance day and answer, please confirm the following "answer time limit".

About method to have "suggestion from citizen" approach

 Please send "suggestion from citizen" to ward office Ward Administration Promotion Division (as for the person living in the suburbs Civic Affairs Bureau public hearing consultation section) of ward to live by any of the following method. Department in charge of business of the contents copes with opinion or request that had you approach with responsibility as Yokohama-shi.

  1. Exclusive contribution paper (other than city hall, ward office, service counter in the city hall, we put in a part of the public facilities such as district center, library.)
  2. Contribution form for exclusive use of "suggestion from citizen"
  3. E-mail address for "suggestion from citizen" of each ward
  4. "Suggestion from citizen" and private sealed letter, postcard, fax (in the destination, please see "suggestion from citizen" destination ⼀ *.) which we specified

※Please note that you may contact from post in charge to contributor to confirm detailed facts of contents which had you approach.

We cannot accept as "suggestion from citizen"

 When we judge that we correspond to the next contents, we cannot accept as "suggestion from citizen".

  • We slander specific individual and group (slander) and are against thing or public order and morals to slander
  • Thing that purpose is uncertain
  • For-profit thing
  • (※) including thing directly in international situation, Yokohama-shi including social conditions without relation

 In addition, as a general rule, we cannot accept opinions that outside engine (other administrations including country, the prefecture, the police and other local governments and electricity, gas, corporation performing business of the transportation or other public interest) becomes jurisdiction. I am sorry to trouble you, but please refer to window of the outside engine concerned directly.

※About other things which cannot accept, please see the handling summary about conduct of "civic voice" business.

About answer

Deadline for answer

 As a general rule, about opinion or request that had you approach, we reply within 14 days from the next day of (※) on acceptance day.
 But, as a general rule, we reckon from the next day on reception desk day and reply within 10 open agency day when acceptance day is the following period.

  • It is from May 2, December 15 to December 28 from April 15

※If standard of acceptance day is letter and contribution form, on arrival day, it is on reception day if it is E-mail and fax. But, as a general rule, open, the following day agency day accepts arrival or thing which we received on arrival or thing which we received and holiday agency day after 4:00 p.m. of open agency day, and it is on day.

The handling of answer

 In the case of document, it should be answer with shipment.
 When we need time for answer, we contact so.
 In addition, about the following, please note that you do not reply.

  • There is not information necessary for answers such as the name and Address, e-mail address
  • (※) including thing which publicized to widely citizen's by publishing ways of thinking for opinions in Motoichi homepages when it was expected that opinions of the same content or the having similar tastes effect were sent a lot or it was put

 ※About the handling of other answers, please see the handling summary about conduct of "civic voice" business.

About public announcement of "suggestion from citizen"

 We announce the contribution points such as opinions that had you put and answer of Motoichi for that on Motoichi website (public announcement page (outside site) of "civic voice") after having considered personal information protection about thing which Motoichi replied by "document" or "E-mail" among "suggestion from citizen".

Public announcement page (the outside site) of "civic voice"

Purpose of public announcement

 Public announcement is intended with "securing of transparency of municipal administration" "information sharing between question cancellation and citizens for municipal administration" three of "promoting public hearing and good circulation of measure letting you reflect opinions to measure still more of citizen".

The handling of public announcement

 On public announcement, we do the following handling.

  • Yokohama-shi summarizes opinion and contents such as requests which had you approach and announces.
  • We announce after the answer in that we posted for less than four weeks at the latest.
  • We do not answer whose things announced opinion or request are.
  • As a general rule, public announcement period is one year.

We do not announce

 We do not announce thing corresponding to the next contents.

  • We cannot confirm intention of thing that public announcement is not hoped for or wish to announce
  • Authorized individual is distinguished from the contribution points such as opinions that had you approach by answers of Motoichi for that
  • Contribution of the having similar tastes effect is sent repeatedly by person who posted and has already placed the answer
  • Contribution of the having similar tastes effect is sent repeatedly by person who posted and cannot understand to citizen's who looks at public announcement page if there is not past process
  • (※) including thing which sent answer to person who posted, but did not arrive

※About other things not to announce, please see the handling summary about conduct of public announcement of "civic voice".

About the handling of personal information

 We manage personal information such as contents, full name, Address, Phone number such as will ⾒ or request which had you approach and e-mail address according to regulations of "the regulations about protection of Yokohama-shi personal information" appropriately. In addition, we use only for purpose to reply in the duties concerned referring to at department in charge of contents such as opinion or request and the ward station concerned, opinion or request.
 In addition, we may tell outside engine after having considered unit ⼈ information protection about Motoichi opinion out of the jurisdiction or request.

Contribution form for exclusive use of "suggestion from citizen"

 At "suggestion from citizen", we install exclusive contribution form which used Yokohama-shi electron application, report service.
 Depending on terminal of the use, please access the following contribution form.

  1. Please read instructions listed in contribution form after the access by all means.
  2. We attach file and can post only contribution form for PC. As for the number of files which they can attach, as for one case, the file format, Word, PDF, image, file size are to 10MB. When there are multiple files and cannot register, please send to e-mail address for "suggestion from citizen" of each ward by E-mail.
  3. The others Yokohama streetcar ⼦ application reports page (the outside site) of "movement environment", and, about necessary movement environment, please confirm top page (the outside site) of Yokohama-shi electron application, report service about maintenance information of service.
  4. Depending on terminal of the use, contribution form may not be available. In that case, please send to e-mail address for "suggestion from citizen" of each ward by E-mail.
Contribution form
Terminal of the useContribution form (the outside site) for PCForm to post business such as smartphones on
(iPhone, iPad, Android) (the outside site)

Confirmation method of the arrival situation and contribution contents

We come to be able to confirm the arrival situation and contribution contents in "suggestion from citizen" contribution form in the next procedure.
<Yokohama-shi electron application, report service top page>
 https://www.e-shinsei.city.yokohama.lg.jp/yokohama/navi/ (the outside site)

In the case of PC version indication

"Situation inquiry" → In the case of "(number + under bar) arrival number" → When "we inquire with arrival number and inquiry number" → We input "arrival number" and "inquiry number" displayed after the contribution completion → "Inquiry"

In the case of indication for smartphone

"Application situation inquiry" → When "we inquire with arrival number and inquiry number this" → We input "arrival number" and "inquiry number" displayed after the contribution completion → "Inquiry"

Summary

Public hearing Q&A

 About various questions about public hearing, please see "public hearing Q&A".

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Inquiry to this page

Civic Affairs Bureau public information consultation Service Department public hearing consultation section

Telephone: 045-671-2354

Telephone: 045-671-2354

Fax: 045-212-0911

E-Mail address [email protected]

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