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Yokohama-shi call center

Other than various procedures, window guidance in ward office and city hall, it is window to guide about inquiries such as information for facility, event information, municipal management traffic of city.

Last update date September 25, 2020

Dial for exclusive use of a lot of

Inquiry about oversized garbage to Oversized Garbage Reception Center
() from 8:30 a.m. to 5:00 p.m. including from Monday to Saturday (holiday)

Inquiry about water supply to Water Works Bureau customer Service Center
(we accept anytime 24 hours a day, every day)

About new application, receipt of my number card which updated, and went through the procedure, electronic recertification to dial for exclusive use of Yokohama-shi my number card
To the number synthesis toll free number (0120-95-0178) my as for the inquiry about overall system

Inquiry about new coronavirus infectious disease, special Supplementary Income Payment
Consultation contentsContact information

Yokohama-shi special Supplementary Income Payment call center
※ As for the common question, please see this.

General consultation (in the city house ino) about new coronavirus infectious disease045-550-5530
Consultation of "where new coronavirus infectious disease is doubted" and "medical institution which examined the patient"045-664-7761
Special management consultation counter
Consultation contentsContact information
Consultation [Yokohama-shi Economic Affairs Bureau finance section consultation authorization person in charge] about fund raising and management stability


Consultation [Yokohama corporate management support foundation (IDEC Yokohama)] about overall management


Consultation [association of Yokohama-shi credit guarantee] about credit guarantee
・Northern branch (3-9-18, Shinyokohama, Kouhoku-ku Shin-Yokohama TECH building B building 6F)
・Western branch (1-6-1, Kitasaiwai, Nishi-ku Yokohama first baseman Building 7F)
・Southern branch (1-6-1, Kamiookanishi, Kounan-ku yumeooka office tower 22F)


Dial for exclusive use of others
Consultation contentsContact information

Inquiry about respect for the old pass
Identification of respect for the old special ride (respect for the old pass)


It is inquiry about becoming free of preschool education, childcare
It is dial for exclusive use of becoming free


General inquiry about pension consultation
nenkin dial (the outside site)



When we want to check by yourself

As you gather up in Q&A format about item with many inquiries, look at this.

Yokohama-shi call center usage

Please refer at such time

Other than inquiries such as various procedures, window guidance in ward office and city hall or information for traffic municipal facility, event information of city, please use in "it is not revealed where we may hear" casually.

  • In the case of personal information and specialized inquiry, we may perform information for post in charge or transfer to post in charge.
  • When you inquire on the telephone in shut agency time (5:15 p.m. - next morning 8:45) of city hall, ward office, we may ask Hours zone for rehanging depending on contents.
Call center summary
Reception hours From 8:00 a.m. to 9:00 p.m. (days including Saturdays, Sundays and holidays)
Phone number

(045) 664-2525 (with a smile)
※It is in a condition that call is hard to be connected depending on time now because we have a large number of inquiries. We sincerely apologize for causing nuisance and inconvenience.
※We hang and hope not to make any mistake.
※In the case of telephone, we record inquiry contents for accurate confirmation and improvement of contents in customer services of telephone reception desks.
※Or, depending on contents of inquiry, we may succeed transfer to post in charge. In addition, we transmit information about individual necessary to reply to post in charge. Thank you for your understanding beforehand.

Fax number (045) 664-2828
Inquiry with E-mail

Please refer from the following inquiry forms.
Inquiry form (the outside site) for PC
Smartphones refer for business; form (the outside site)

  • We may need the days before answer to succeed correspondence in post in charge depending on contents of inquiry. In addition, we transmit information about individual necessary to reply to post in charge. Thank you for your understanding beforehand.
  • Cell-phone (i-mode support model, Ezweb support model, Yahoo! It is not available from a part of portable support model) and the smartphone (before AndroidOS4.4 before iOS4).
  • As we reply by email when answer is hoped for, setting that we can receive of domain "", please.
  • As e-mail address that had you input may be wrong when reception completion email does not arrive from inquiry form after the transmission, we would appreciate your sending again.
  • When inquiry form does not operate well,[email protected]Please refer for madeo.
  • As viral infection by attached file is reported, e-mail address ([email protected]File hopes that it is not attached on inquiry to). About inquiry that file was attached to, please note that you reply only about part which you can judge by contents of the text.
Administration form Private consignment (trust: NEC Corporation Kanagawa branch office)

[multilingual correspondence]
Correspondence language: English, Chinese, Spanish, Korean, Tagalog
Correspondence time: From 8:00 a.m. to 9:00 p.m. (days including Saturdays, Sundays and holidays)

About answer to inquiry with E-mail about "new coronavirus infectious disease"

 We are having many opinions about new coronavirus infectious disease approach from citizen's all of you now.
 It is sincere, and it accepts opinions that it had, and it reflects for future duties as much as possible, but it is the difficult situation that replies without delay currently.
 Therefore, please refer to that place for thing with many similar opinions as you are released as "common opinion, question" sequentially.
 We understand and would appreciate your understanding.

About offer of disaster related information out of the business hours

When duties overtime transfers telephone to system, and information such as evacuation warning about disaster is given in Yokohama-shi, we tell about the content by automatic sound.

Information to provide News (the outside site) that is emergency of Yokohama-shi disaster prevention information E-mail (evacuation preparation information, evacuation warning, evacuation warning, national protection plan related information
Time to provide From 9:00 p.m. to have days to 8:00 a.m.
Operation methods

As you give system the ward name and ward number after the transfer, please push ward number of ward wanting to hear information. We can push number in the middle of guidance. In addition, please push ward number when you use from dial line after doing in state that pushes one (varies according to telephones) of buttons written as "tone" including "※""♯", and can send out push signal.

Ward and ward number Green leaves: 01, Asahi: 02, spring: 03, Isogo: 04, Kanagawa: 05, Kanazawa: 06, Konan: 07, Kohoku: 08, Sakae: 09, Seya: 10, Tsuzuki: 11, Tsurumi: 12, Tozuka: In 13: 14, the west: 15, Hodogaya: 16, green: 17, the south: 18

In addition, we can hear information of whole city at once with 99, but may take time when there is much information. In addition, please note that you may tell about information of plural wards by the situation of disaster occurrence in a mass.

Use of call center satisfaction investigation

We have citizen's all of you that "Yokohama-shi call center" was used put evaluation about administration of call center and reception of operator and act for improvement in further quality.
About ⾜ degree investigation of visitor

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