Yokohama-shi call center
Last update date November 20, 2020
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Inquired many keywords ： New coronavirus My number Resident certificate Certification of a seal impression Oversized garbage reservation Garbage separation
We gather up item with many inquiries in Q&A format.
Dial for exclusive use of a lot of
When we want to check garbage separation, we click "we check garbage separation"
Inquiry about oversized garbage to Oversized Garbage Reception Center
() from 8:30 a.m. to 5:00 p.m. including from Monday to Saturday (holiday)
Inquiry about water supply to Water Works Bureau customer Service Center
(we accept anytime 24 hours a day, every day)
About new application, receipt of my number card which updated, and went through the procedure, electronic recertification to dial for exclusive use of Yokohama-shi my number card
To the number synthesis toll free number (0120-95-0178) my as for the inquiry about overall system
| Consultation contents | Contact information |
|---|---|
| General consultation (in the city house ino) about new coronavirus infectious disease | 045-550-5530 |
A fever, throat (pain of throat), cough that consultation of medical institution is hoped for in with either symptom | 0570-048914 |
| Medical institution which examined person that new model coronavirus infectious disease was doubted in a fever, throat (pain of throat), cough which had neither symptom and the patient | 045-664-7761 |
| "New lifestyle" response of the medium and small-sized business support project subsidy ("new lifestyle" correspondence support project) | 045-211-4493 |
| Consultation contents | Contact information |
|---|---|
It is inquiry about becoming free of preschool education, childcare | 045-840-6064 |
General inquiry about pension consultation | 0570-05-4890 |
Yokohama-shi call center usage
Please refer at such time
Other than various procedures, window guidance in ward office and city hall, it is window to guide about inquiries such as information for facility, event information, municipal management traffic of city.
- In the case of personal information and specialized inquiry, we may perform information for post in charge or transfer to post in charge.
- When you inquire on the telephone in shut agency time (5:15 p.m. - next morning 8:45) of city hall, ward office, we may ask Hours zone for rehanging depending on contents.
| Reception hours | From 8:00 a.m. to 9:00 p.m. (days including Saturdays, Sundays and holidays) |
|---|---|
| Phone number | (045) 664-2525 (with a smile) |
| Fax number | (045) 664-2828 |
| Multilingual correspondence | Correspondence language: English, Chinese, Spanish, Korean, Tagalog |
| Inquiry with E-mail | Please refer from the following inquiry forms. |
| Administration form | Private consignment (trust: NEC Corporation Kanagawa branch office) |
About offer of disaster related information out of the business hours
When duties overtime transfers telephone to system, and information such as evacuation warning about disaster is given in Yokohama-shi, we tell about the content by automatic sound.
| Information to provide | News (the outside site) that is emergency of Yokohama-shi disaster prevention information E-mail (evacuation preparation information, evacuation warning, evacuation warning, national protection plan related information |
|---|---|
| Time to provide | From 9:00 p.m. to have days to 8:00 a.m. |
Use of call center satisfaction investigation
We have citizen's all of you that "Yokohama-shi call center" was used put evaluation about administration of call center and reception of operator and act for improvement in further quality.
About ⾜ degree investigation of visitor
