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Yokohama-shi call center

Last update date November 20, 2020

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We gather up item with many inquiries in Q&A format.

Dial for exclusive use of a lot of

When we want to check garbage separation, we click "we check garbage separation"

Inquiry about oversized garbage to Oversized Garbage Reception Center
() from 8:30 a.m. to 5:00 p.m. including from Monday to Saturday (holiday)

Inquiry about water supply to Water Works Bureau customer Service Center
(we accept anytime 24 hours a day, every day)

About new application, receipt of my number card which updated, and went through the procedure, electronic recertification to dial for exclusive use of Yokohama-shi my number card
To the number synthesis toll free number (0120-95-0178) my as for the inquiry about overall system

Inquiry about new coronavirus infectious disease
Consultation contentsContact information
General consultation (in the city house ino) about new coronavirus infectious disease045-550-5530

A fever, throat (pain of throat), cough that consultation of medical institution is hoped for in with either symptom
※At first, please consult with family medicine about person with family medicine.

0570-048914
Medical institution which examined person that new model coronavirus infectious disease was doubted in a fever, throat (pain of throat), cough which had neither symptom and the patient045-664-7761
"New lifestyle" response of the medium and small-sized business support project subsidy ("new lifestyle" correspondence support project)045-211-4493
Dial for exclusive use of others
Consultation contentsContact information

It is inquiry about becoming free of preschool education, childcare
It is dial for exclusive use of becoming free

045-840-6064

General inquiry about pension consultation
nenkin dial (the outside site)

0570-05-4890

Yokohama-shi call center usage

Please refer at such time

Other than various procedures, window guidance in ward office and city hall, it is window to guide about inquiries such as information for facility, event information, municipal management traffic of city.

  • In the case of personal information and specialized inquiry, we may perform information for post in charge or transfer to post in charge.
  • When you inquire on the telephone in shut agency time (5:15 p.m. - next morning 8:45) of city hall, ward office, we may ask Hours zone for rehanging depending on contents.
Call center summary
Reception hours From 8:00 a.m. to 9:00 p.m. (days including Saturdays, Sundays and holidays)
Phone number

(045) 664-2525 (with a smile)
※It is in a condition that call is hard to be connected depending on time now because we have a large number of inquiries. We sincerely apologize for causing nuisance and inconvenience.
※In the case of telephone, we record inquiry contents for accurate confirmation and improvement of contents in customer services of telephone reception desks.

Fax number (045) 664-2828
Multilingual correspondence Correspondence language: English, Chinese, Spanish, Korean, Tagalog
Inquiry with E-mail

Please refer from the following inquiry forms.
Inquiry form (the outside site) for PC
Smartphones refer for business; form (the outside site)
※Inquiry may need the days before answer to succeed correspondence in post in charge.

Administration form Private consignment (trust: NEC Corporation Kanagawa branch office)

About offer of disaster related information out of the business hours

When duties overtime transfers telephone to system, and information such as evacuation warning about disaster is given in Yokohama-shi, we tell about the content by automatic sound.

Information
Information to provide News (the outside site) that is emergency of Yokohama-shi disaster prevention information E-mail (evacuation preparation information, evacuation warning, evacuation warning, national protection plan related information
Time to provide From 9:00 p.m. to have days to 8:00 a.m.

Use of call center satisfaction investigation

We have citizen's all of you that "Yokohama-shi call center" was used put evaluation about administration of call center and reception of operator and act for improvement in further quality.
About ⾜ degree investigation of visitor

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