Call center summary
| Reception hours |
From 8:00 a.m. to 9:00 p.m. (every day including Saturdays, Sundays and holidays) |
| Phone number |
(045) 664-2525 (with a smile)
※We hang and hope not to make any mistake.
※In the case of telephone, we record inquiry contents for accurate confirmation of contents and customer service improvement of telephone reception desks. |
| Fax number |
(045) 664-2828 |
| Inquiry with E-mail |
Please refer from the following inquiry forms.
Inquiry form (the outside site) for PC
Smartphones refer for business; form (the outside site) - Cell-phone (i-mode support model, Ezweb support model, Yahoo! It is not available from a part of portable support model) and the smartphone (before AndroidOS4.4 before iOS4).
- As we reply by email when answer is hoped for, setting that we can receive of domain "city.yokohama.jp", please.
- As e-mail address that had you input may be wrong when reception completion email does not arrive after the transmission from inquiry form, we hope that we have you send again.
- When inquiry form does not operate well,callcenter@city.yokohama.jpPlease refer for madeo.
- Because viral infection by attached file is reported, e-mail addresscallcenter@city.yokohama.jpFile hopes that it is not attached on inquiry to). About inquiry that file was attached to, please note that you reply only about part which you can judge by contents of the text.
- We may need the days before answer to succeed correspondence in post in charge depending on contents of inquiry. In addition, we transmit information about individual necessary to reply to post in charge. Thank you for your understanding beforehand.
|
| Administration form |
Private consignment (trust: Relia Inc.) |
As for the inquiry about "oversized garbage" "water supply", please see the following.
[multilingual correspondence] We transfer to Yokohama-shi International Association (YOKE), and the staff of information, consultation corner replies.
Correspondence language: Chinese, Spanish, English
Correspondence time: From Monday to Friday 10:00-11:30, 12:30-16:30
Second fourth Saturday 10:00-12:30
※Holiday, New Year holidays are excluded
Call center mascot (we do not learn lesson)
We do not learn lesson from this
Please refer at such time
Other than inquiries such as various procedures, window guidance in ward office and city hall or information for facility, event information, municipal traffic of city, please use in "it is not revealed where we may hear" casually.
- In the case of personal information and specialized inquiry, we may perform information for post in charge or transfer to post in charge.
- When you inquire on the telephone in shut agency time (5:15 p.m. - next morning 8:45) of city hall, ward office, we may ask for rehanging depending on contents in open agency time.
When we want to check by yourself
Use of call center satisfaction investigation
We have citizen's all of you that "Yokohama-shi call center" was used attach evaluation about administration of call center and reception of operator and act for further quality improvement.
Findings
About offer of disaster related information out of the business hours
When duties overtime transfers telephone to system, and information such as evacuation warning about disaster is given in Yokohama-shi, we tell about the content by automatic sound.
Information
| Information to offer |
News (the outside site) that is emergency of Yokohama-shi disaster prevention information E-mail (evacuation preparation information, evacuation warning, evacuation warning, the nation protection plan related information |
| Time to provide |
Every day from 9:00 p.m. to 8:00 a.m., the following day |
| Operation methods |
As you give system the ward name and ward number after the transfer, please push ward number of ward wanting to hear information. We can push number in the middle of guidance. In addition, please push ward number when you use from dial line after doing in state that pushes one (varies according to telephones) of buttons written as "tone" including "※""♯", and can send out push signal. |
Ward and ward number
| Ward |
Ward number |
| Green leaves |
01 |
| Asahi |
02 |
| Spring |
03 |
| Isogo |
04 |
| Kanagawa |
05 |
| Kanazawa |
06 |
| Konan |
07 |
| Kohoku |
08 |
| Sakae |
09 |
| Seya |
10 |
| Tsuzuki |
11 |
| Tsurumi |
12 |
| Tozuka |
13 |
| Medium |
14 |
| The west |
15 |
| Hodogaya |
16 |
| Green |
17 |
| The south |
18 |
In addition, we can hear information of whole city at once with 99, but may take time when there is much information. In addition, please note that you may tell about information of plural wards by the situation of disaster occurrence in a mass.
