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We gather up item with many inquiries in Q&A format.
Dial for exclusive use of a lot of
Inquiry about oversized garbage to Oversized Garbage Reception Center
() from 8:30 a.m. to 5:00 p.m. including from Monday to Saturday (holiday)
Inquiry about water supply to Water Works Bureau customer Service Center
(we accept anytime 24 hours a day, every day)
About new application, receipt of my number card which updated, and went through the procedure, electronic recertification to dial for exclusive use of Yokohama-shi my number card
To the number synthesis toll free number (0120-95-0178) my as for the inquiry about overall system
Yokohama-shi call center usage
Please refer at such time
Other than various procedures, window guidance in ward office and city hall, it is window to guide about inquiries such as information for facility, event information, municipal management traffic of city.
- In the case of personal information and specialized inquiry, we may perform information for post in charge or transfer to post in charge.
- When you inquire on the telephone in shut agency time (5:15 p.m. - next morning 8:45) of city hall, ward office, we may ask Hours zone for rehanging depending on contents.
Call center summary
||From 8:00 a.m. to 9:00 p.m. (days including Saturdays, Sundays and holidays)
(045) 664-2525 (with a smile)
※It is in a condition that call is hard to be connected depending on time now because we have a large number of inquiries. We sincerely apologize for causing nuisance and inconvenience.
※In the case of telephone, we record inquiry contents for accurate confirmation and improvement of contents in customer services of telephone reception desks.
||Correspondence language: English, Chinese, Spanish, Korean, Tagalog
|Inquiry with E-mail
Please refer from the following inquiry forms.
Inquiry form (the outside site) for PC
Smartphones refer for business; form (the outside site)
※Inquiry may need the days before answer to succeed correspondence in post in charge.
||Private consignment (trust: NEC Corporation Kanagawa branch office)
About offer of disaster related information out of the business hours
When duties overtime transfers telephone to system, and information such as evacuation warning about disaster is given in Yokohama-shi, we tell about the content by automatic sound.
Use of call center satisfaction investigation
We have citizen's all of you that "Yokohama-shi call center" was used put evaluation about administration of call center and reception of operator and act for improvement in further quality.
About ⾜ degree investigation of visitor