Dial for exclusive use of a lot of
Inquiry about oversized garbage to Oversized Garbage Reception Center
() from 8:30 a.m. to 5:00 p.m. including from Monday to Saturday (holiday)
Inquiry about water supply to Water Works Bureau customer Service Center
(we accept anytime 24 hours a day, every day)
About new application, receipt of my number card which updated, and went through the procedure, electronic recertification to dial for exclusive use of Yokohama-shi my number card
To the number synthesis toll free number (0120-95-0178) my as for the inquiry about overall system
Special management consultation counter
|Consultation contents||Contact information|
|Consultation [Yokohama-shi Economic Affairs Bureau finance section consultation authorization person in charge] about fund raising and management stability|
|Consultation [Yokohama corporate management support foundation (IDEC Yokohama)] about overall management|
Consultation [association of Yokohama-shi credit guarantee] about credit guarantee
・Northern branch (3-9-18, Shinyokohama, Kouhoku-ku Shin-Yokohama TECH building B building 6F)
・Western branch (1-6-1, Kitasaiwai, Nishi-ku Yokohama first baseman Building 7F)
・Southern branch (1-6-1, Kamiookanishi, Kounan-ku yumeooka office tower 22F)
When we want to check by yourself
As you gather up in Q&A format about item with many inquiries, look at this.
As for the person who wants to check collection of questions that Q&A is common in according to categories, please see from this.
Resident certificate, family register, registered seal (the outside site)
Tax (the outside site)
Employee health insurance, pension (the outside site)
House, living environment (the outside site)
Garbage disposal/recycling (the outside site)
Public transport (the outside site)
The welfare (the outside site)
Health, medical care, hygiene (the outside site)
Park, public facilities (the outside site)
|Child care, baby, child (the outside site)||City planning (the outside site)||Water supply, the sewer (the outside site)|
|Road, harbor (the outside site)||Education (the outside site)||Event, sightseeing, sports (the outside site)|
|Work, social movement (the outside site)||Disaster, sudden illness, accident, road safety (the outside site)||In addition, (the outside site)|
※About correspondence of Web accessibility of "collection of questions that Q&A is common" in
Yokohama-shi call center usage
Please refer at such time
Other than inquiries such as various procedures, window guidance in ward office and city hall or information for traffic municipal facility, event information of city, please use in "it is not revealed where we may hear" casually.
- In the case of personal information and specialized inquiry, we may perform information for post in charge or transfer to post in charge.
- When you inquire on the telephone in shut agency time (5:15 p.m. - next morning 8:45) of city hall, ward office, we may ask Hours zone for rehanging depending on contents.
Call center summary
||From 8:00 a.m. to 9:00 p.m. (days including Saturdays, Sundays and holidays)
(045) 664-2525 (with a smile)
※It is in a condition that call is hard to be connected depending on time now because we have a large number of inquiries. We sincerely apologize for causing nuisance and inconvenience.
※We hang and hope not to make any mistake.
※In the case of telephone, we record inquiry contents for accurate confirmation and improvement of contents in customer services of telephone reception desks.
※Or, depending on contents of inquiry, we may succeed transfer to post in charge. In addition, we transmit information about individual necessary to reply to post in charge. Thank you for your understanding beforehand.
|Inquiry with E-mail
Please refer from the following inquiry forms.
Inquiry form (the outside site) for PC
Smartphones refer for business; form (the outside site)
- We may need the days before answer to succeed correspondence in post in charge depending on contents of inquiry. In addition, we transmit information about individual necessary to reply to post in charge. Thank you for your understanding beforehand.
- Cell-phone (i-mode support model, Ezweb support model, Yahoo! It is not available from a part of portable support model) and the smartphone (before AndroidOS4.4 before iOS4).
- As we reply by email when answer is hoped for, setting that we can receive of domain "city.yokohama.jp", please.
- As e-mail address that had you input may be wrong when reception completion email does not arrive from inquiry form after the transmission, we would appreciate your sending again.
- When inquiry form does not operate well,[email protected]Please refer for madeo.
- As viral infection by attached file is reported, e-mail address ([email protected]File hopes that it is not attached on inquiry to). About inquiry that file was attached to, please note that you reply only about part which you can judge by contents of the text.
||Private consignment (trust: NEC Corporation Kanagawa branch office)
Correspondence language: English, Chinese, Spanish, Korean, Tagalog
Correspondence time: From 8:00 a.m. to 9:00 p.m. (days including Saturdays, Sundays and holidays)
About answer to inquiry with E-mail about "new coronavirus infectious disease"
We are having many opinions about new coronavirus infectious disease approach from citizen's all of you now.
It is sincere, and it accepts opinions that it had, and it reflects for future duties as much as possible, but it is the difficult situation that replies without delay currently.
Therefore, please refer to that place for thing with many similar opinions as you are released as "common opinion, question" sequentially.
We understand and would appreciate your understanding.
About offer of disaster related information out of the business hours
When duties overtime transfers telephone to system, and information such as evacuation warning about disaster is given in Yokohama-shi, we tell about the content by automatic sound.
|Information to provide
||News (the outside site) that is emergency of Yokohama-shi disaster prevention information E-mail (evacuation preparation information, evacuation warning, evacuation warning, national protection plan related information
|Time to provide
||From 9:00 p.m. to have days to 8:00 a.m.
As you give system the ward name and ward number after the transfer, please push ward number of ward wanting to hear information. We can push number in the middle of guidance. In addition, please push ward number when you use from dial line after doing in state that pushes one (varies according to telephones) of buttons written as "tone" including "※""♯", and can send out push signal.
|Ward and ward number
||Green leaves: 01, Asahi: 02, spring: 03, Isogo: 04, Kanagawa: 05, Kanazawa: 06, Konan: 07, Kohoku: 08, Sakae: 09, Seya: 10, Tsuzuki: 11, Tsurumi: 12, Tozuka: In 13: 14, the west: 15, Hodogaya: 16, green: 17, the south: 18
In addition, we can hear information of whole city at once with 99, but may take time when there is much information. In addition, please note that you may tell about information of plural wards by the situation of disaster occurrence in a mass.
Use of call center satisfaction investigation
We have citizen's all of you that "Yokohama-shi call center" was used put evaluation about administration of call center and reception of operator and act for improvement in further quality.
About ⾜ degree investigation of visitor