Yokohama-shi call center

Other than various procedures, window guidance in ward office and city hall, it is window to guide about inquiries such as information for facility, event information, municipal management traffic of city.

Last update date May 29, 2020

Consultation (in the city house ino) about new coronavirus infectious disease

Call center, consultation center
Consultation contents	Contact information
General consultation (in the city house ino) about new coronavirus infectious disease	045-550-5530
Consultation of "where new coronavirus infectious disease is doubted" and "medical institution which examined the patient"	045-664-7761
Yokohama-shi special Supplementary Income Payment receptionist center	0570-045592

Special management consultation counter
Consultation contents	Contact information
Consultation [Yokohama-shi Economic Affairs Bureau finance section consultation authorization person in charge] about fund raising and management stability	045-662-6631
Consultation [Yokohama corporate management support foundation (IDEC Yokohama)] about overall management	045-225-3711
Consultation [association of Yokohama-shi credit guarantee] about credit guarantee ・Northern branch (3-9-18, Shinyokohama, Kouhoku-ku Shin-Yokohama TECH building B building 6F) ・Western branch (1-6-1, Kitasaiwai, Nishi-ku Yokohama first baseman Building 7F) ・Southern branch (1-6-1, Kamiookanishi, Kounan-ku yumeooka office tower 22F)	045-662-6623 045-470-5600 045-319-5335 045-844-6621

About answer to inquiry with E-mail about "new coronavirus infectious disease"

　We are having many opinions about new coronavirus infectious disease approach from citizen's all of you now.
　It is sincere, and it accepts opinions that it had, and it reflects for future duties as much as possible, but it is the difficult situation that replies without delay currently.
　Therefore, please refer to that place for thing with many similar opinions as you are released as "common opinion, question" sequentially.
　We understand and would appreciate your understanding.

Notice

[we did announcement of the result] About conduct of ⾜ degree investigation of visitor

[the end of the talks receptionist] We carry out "talks" with all of the companies about approaches such as improvement in convenience utilizing AI about Yokohama-shi call center business

Inquiry about "oversized garbage" "water supply"

Inquiry about oversized garbage to Oversized Garbage Reception Center
() from 8:30 a.m. to 5:00 p.m. including from Monday to Saturday (holiday)

Inquiry about water supply to Water Works Bureau customer Service Center
(we accept anytime 24 hours a day, every day)

When we want to check by yourself

As you gather up in Q&A format about item with many inquiries, look at this.

As for the person who wants to check collection of questions that Q&A is common in according to categories, please see from this.
Category
Resident certificate, family register, registered seal (the outside site)	Tax (the outside site)	Employee health insurance, pension (the outside site)
House, living environment (the outside site)	Garbage disposal/recycling (the outside site)	Public transport (the outside site)
The welfare (the outside site)	Health, medical care, hygiene (the outside site)	Park, public facilities (the outside site)
Child care, baby, child (the outside site)	City planning (the outside site)	Water supply, the sewer (the outside site)
Road, harbor (the outside site)	Education (the outside site)	Event, sightseeing, sports (the outside site)
Work, social movement (the outside site)	Disaster, sudden illness, accident, road safety (the outside site)	In addition, (the outside site)

※About correspondence of Web accessibility of "collection of questions that Q&A is common" in

Yokohama-shi call center usage

Please refer at such time

Other than inquiries such as various procedures, window guidance in ward office and city hall or information for traffic municipal facility, event information of city, please use in "it is not revealed where we may hear" casually.

In the case of personal information and specialized inquiry, we may perform information for post in charge or transfer to post in charge.
When you inquire on the telephone in shut agency time (5:15 p.m. - next morning 8:45) of city hall, ward office, we may ask Hours zone for rehanging depending on contents.

Call center summary
Reception hours	From 8:00 a.m. to 9:00 p.m. (days including Saturdays, Sundays and holidays)
Phone number	(045) 664-2525 (with a smile) ※It is in a condition that call is hard to be connected depending on time now because we have a large number of inquiries. We sincerely apologize for causing nuisance and inconvenience. ※We hang and hope not to make any mistake. ※In the case of telephone, we record inquiry contents for accurate confirmation and improvement of contents in customer services of telephone reception desks. ※Or, depending on contents of inquiry, we may succeed transfer to post in charge. In addition, we transmit information about individual necessary to reply to post in charge. Thank you for your understanding beforehand.
Fax number	(045) 664-2828
Inquiry with E-mail	Please refer from the following inquiry forms. Inquiry form (the outside site) for PC Smartphones refer for business; form (the outside site) We may need the days before answer to succeed correspondence in post in charge depending on contents of inquiry. In addition, we transmit information about individual necessary to reply to post in charge. Thank you for your understanding beforehand. Cell-phone (i-mode support model, Ezweb support model, Yahoo! It is not available from a part of portable support model) and the smartphone (before AndroidOS4.4 before iOS4). As we reply by email when answer is hoped for, setting that we can receive of domain "city.yokohama.jp", please. As e-mail address that had you input may be wrong when reception completion email does not arrive from inquiry form after the transmission, we would appreciate your sending again. When inquiry form does not operate well,[email protected]Please refer for madeo. As viral infection by attached file is reported, e-mail address ([email protected]File hopes that it is not attached on inquiry to). About inquiry that file was attached to, please note that you reply only about part which you can judge by contents of the text.
Administration form	Private consignment (trust: NEC Corporation Kanagawa branch office)

[multilingual correspondence]
Correspondence language: English, Chinese, Spanish, Korean, Tagalog
Correspondence time: From 8:00 a.m. to 9:00 p.m. (days including Saturdays, Sundays and holidays)

About offer of disaster related information out of the business hours

When duties overtime transfers telephone to system, and information such as evacuation warning about disaster is given in Yokohama-shi, we tell about the content by automatic sound.

Information
Information to provide	News (the outside site) that is emergency of Yokohama-shi disaster prevention information E-mail (evacuation preparation information, evacuation warning, evacuation warning, national protection plan related information
Time to provide	From 9:00 p.m. to have days to 8:00 a.m.
Operation methods	As you give system the ward name and ward number after the transfer, please push ward number of ward wanting to hear information. We can push number in the middle of guidance. In addition, please push ward number when you use from dial line after doing in state that pushes one (varies according to telephones) of buttons written as "tone" including "※""♯", and can send out push signal.
Ward and ward number	Green leaves: 01, Asahi: 02, spring: 03, Isogo: 04, Kanagawa: 05, Kanazawa: 06, Konan: 07, Kohoku: 08, Sakae: 09, Seya: 10, Tsuzuki: 11, Tsurumi: 12, Tozuka: In 13: 14, the west: 15, Hodogaya: 16, green: 17, the south: 18

In addition, we can hear information of whole city at once with 99, but may take time when there is much information. In addition, please note that you may tell about information of plural wards by the situation of disaster occurrence in a mass.

Use of call center satisfaction investigation

We have citizen's all of you that "Yokohama-shi call center" was used put evaluation about administration of call center and reception of operator and act for improvement in further quality.
About ⾜ degree investigation of visitor