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The Civic Affairs Bureau public information consultation Service Department public relations section
Telephone: 045-671-2349
Telephone: 045-671-2349
Fax: 045-661-2351
E-Mail address [email protected]
Last update date November 30, 2020
Before use of service of Yokohama-shi LINE official account, please confirm operational policy which you set about the handling of personal information by all means.
This operational policy determined policy that Yokohama-shi applied Yokohama-shi LINE official account (we say "our account" as follows.).
Yokohama-shi tells users about various information about Yokohama-shi including citizen in our account in communication application "LINE" which LINE Corporation provides and LINE platform widely and copes with various inquiries and applications.
To comment posted on our account, we do not make an in principle individual reply except automatic answer and answer by operator.
Operator replies autoanswer 24 hours a day, every day from 8:30 a.m. of Monday through Saturday (except New Year holidays) to 5:00 p.m.
As of November, 2020, contents of autoanswer support only inquiry about garbage collection by category guidance and application for oversized garbage.
In addition, please use "suggestion from citizen" about opinion, suggestion to Yokohama-shi.
About collection, the use, management of personal information in our account, we handle based on the regulations (February, 2005 Yokohama-shi regulations No. 6) about protection of Yokohama-shi personal information appropriately as follows.
It is information about individual whom Yokohama-shi caught offer through our account, and it says thing which it is possible for "(person of = world public knows these information with specific personal thing) thing that other descriptions distinguish individual of" identification by (Address, Phone number, title) on full name, the date of birth.
In addition, those information corresponds to "personal information" when specific individual is distinguished even if it is not revealed by information of none of nothing authorized individual by putting some these information and information that generally is announced together.
When Yokohama-shi collects personal information through our account, as a general rule, we shall collect from user and, as a general rule, do not collect personal information that might cause information about thought, creed, religion and social discrimination again.
As a general rule, we state the use purpose clearly to user and, also, use personal information that we collected within the use purpose that we showed clearly beforehand. In addition, as a general rule, we do not perform what we use personal information that we collected across range of the use purpose or we provide outside the city.
But, about statistics information not to include personal information, we make as needed or may contribute to others.
About personal information that Yokohama-shi collected, we manage severely and take appropriate measures against prevention such as leak, unjust outflow, manipulation. We remove about personal information that became unnecessary of preservation about the use purpose surely and immediately.
About operational policy of our account, we may change without notice beforehand. We publish this latest operational policy in Yokohama-shi web page.
Our account may change cancellation or contents without notice.
About Yokohama-shi LINE official account
Yokohama-shi LINE official account Terms of Use
The City of Yokohama, Civic Affairs Bureau public relations section
Telephone: 045-671-2349
FAX: 045-661-2351
E-Mail address [email protected]
City of Yokohama, Resources and Waste Recycling Bureau Operations Section
Telephone: 045-671-3815
FAX: 045-662-1225
E-Mail address [email protected]
City of Yokohama, Resources and Waste Recycling Bureau 3R promotion section
Telephone: 045-671-3593
FAX: 045-550-3510
E-Mail address [email protected]
City of Yokohama, Health and Social Welfare Bureau health business section
Telephone: 0570-080-130, 045-681-4655
FAX: 0120-580-376
E-Mail address [email protected]
The Civic Affairs Bureau public information consultation Service Department public relations section
Telephone: 045-671-2349
Telephone: 045-671-2349
Fax: 045-661-2351
E-Mail address [email protected]
Page ID: 555-387-431